FAQs
Frequently asked questions from our shoppers.
Placing Orders
- ★ Where is my order? How can I track the status of my order?
- Why was my order cancelled?
- Did my purchase go through?
- Can I change or edit my order?
- Can I cancel my order?
- Can I order by phone?
Payment Assistance
- Is Superbalist secure?
- Why can I not see a payment method?
- How do I pay for an order that is Awaiting Payment?
- Why is my credit card payment not going through?
- When does Superbalist charge my credit card?
- How do I change my credit card details?
Vouchers & Promotions
Product Questions
Website & My Account
- How do I change my name, password or email address?
- How safe are my personal details?
- How can I request my personal information?
- How can I delete my account + personal information?
- Why is my account deactivated?
- Can I track the status of my request to delete my account?