Due to some constraints in actioning deletion requests, we are unable to delete accounts immediately. When these constraints are met, we deactivate the account to prevent further processing of your personal information. When an account is deactivated, you will not be able to sign into your account.
These constraints are:
- Any active orders or returns
- Wallet funds
- Due to the Customer Protection Act we have to delay deletion for 6 months from the latest delivery date
Please contact our Customer Support team via the Contact Us page for any account enquiries, including the process of logging a return.
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