Payment hasn’t been received or allocated to your order
All our payment methods require payment to be made in checkout. If you don’t complete payment within 2 hours, your order will be cancelled.
There was an inventory error
Although we do our best to ensure our stock levels are accurate at the time of purchase, there are instances where they are unable to locate the item in the warehouse. If this happens, you will receive a notification that your item/order has been cancelled and you will be refunded.
We were unable to deliver your order to you
Our delivery partner will attempt delivery to your chosen address two times. If they cannot successfully deliver your parcels then they return the items to our warehouse for a refund. You’re welcome to place your order again. Here are some suggestions for making sure that your order reaches you:
- Select a new date when you’ll definitely be available to receive your delivery
- Double check your daytime delivery address
- Update your contact details to ensure that our couriers can reach you
We suspect your order to be fraudulent
- We reserve the right to cancel or refuse to fulfil any order that we suspect of being fraudulent. This includes, but is not limited to, instances of suspected stolen credit cards and abuse of promo/offer incentives.
- Superbalist may request documentation to complete the necessary fraud checks. Superbalist may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).
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