What is Payflex?
Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*).
* Default fees apply if you miss a payment.
How does it work?
- Select “Payflex” at checkout. Note: Payflex is only available on orders above R1,200
- Enter your personal details - Name, Email, cellphone number, SA ID number
- Confirm your cellphone number - Payflex will send you a one-time PIN via SMS.
- Payflex completes an eligibility check
- Make your first payment with any VISA or Mastercard debit, cheque or credit card.
- Set your Payflex password
- Once your first payment has been made, your order will be processed and prepared for shipping.
Note: If you are not approved for a Payflex account, you will be redirected back to Superbalist where you can choose a different payment method to complete your order.
What are the fees and interest charges?
Payflex does not charge fees or interest. You will pay the same order value split into four payments.
What if I miss a Payflex payment?
If you miss a scheduled payment, a default fee of R65.00 (incl. VAT) will be added to your account. A further R65.00 (incl. VAT) will be charged for every week that the payment remains unpaid. Total Payflex default fees are capped at a total of R195.00 (incl. VAT) or a maximum of 50% of the order value, whichever is lower.
Do I qualify for Payflex?
To be eligible for Payflex you need to be 18 years or older with a South African ID number and Visa or Mastercard (debit, cheque and credit cards are all good). You will also need a good credit history.
What products are not eligible for Payflex?
Payflex is not available on gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How many Payflex orders can I have at the same time?
If it’s your first time using Payflex, you’ll only be allowed one order until your second scheduled payment has been paid. After that, you can place multiple orders, as long as you stay below your total spend limit.
How do I make instalment payments on an Payflex spend plan?
Payflex will automatically deduct scheduled instalments from the same card you used to make your first payment. If you want to pay your balance sooner, you can log in to your Payflex account to make early payments.
When will my item be delivered if I pay with Payflex?
Payflex orders are prepared for delivery once you make your first payment at checkout. Orders will be delivered within Superbalist’s standard delivery timeframes.
How do returns work?
If you want to return any items in your order, just follow the standard Superbalist returns process. If the return is approved, Superbalist will issue the refund against your Payflex account.
Is it safe to use Payflex?
Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co group that is listed in Australia. All payments are processed through state-of-the-art PCI compliant payment systems that ensure the security of your payments.
For assistance on your Payflex account please contact Payflex Support
- Email: support@payflex.co.za
- Contact number: 010 444 0004
You can also login to your Payflex account here www.payflex.co.za
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