There are 3 different reasons you may need a refund and the timeframe you will receive your refund may differ due to the original payment method chosen for the original order.
- Returns: A refund will only be processed after your product has been received and inspected at our warehouse. Once your item has been inspected, the refund process is dependent on the order’s original payment method.
- Cancellations: If items have been cancelled from your order due to an inventory error we’ll notify you via email & issue a refund.
- Failed Delivery or Expired Collection: If we are unable to deliver your order, or you don’t collect from a pickup point within 7 days, we will cancel the order and return it to the warehouse. Once the items have been received back at the warehouse we’ll issue you with a refund.
If you paid with Payfast, Snapscan or Ozow we’ll request your banking details so we can transfer the money into your account. It will take 2 days to process the refund and up to 5 days for it to reflect in your account
If you paid with Credit/Debit card, Mobicred, eBucks, Payflex or Wallet funds we’ll transfer the money directly back to that account. It will take up to 5 days to reflect in your account.
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