How does the return process work?

1. Log your return request for an exchange or refund: Log in to your Superbalist account and log the return. See: How do I log a return?
2. Prepare the return parcel: Pack the product in its original packaging, and into a shipping box to protect the products during transit.
   • If you chose Courier collection: Our couriers will send you an SMS reminder the morning of your selected collection date. Once collected, the package will be returned to our warehouse.
   • If you chose Drop-Off: Take your return to a Takealot drop-off point. You have 7 days to drop your return parcel at any Takealot drop-off point in this list . Once dropped off, the package will be returned to our warehouse.
3. Receive & Review: When the package arrives back at the warehouse, the items are inspected before the refund or exchange is authorised. This process can take 2-3 days (longer during high-volume periods).
   • Refunds: If the refund is approved, you will receive an email confirming that your money is on its way. 
     • Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account. Contacting us will unfortunately not speed up this process.
     • Refund to Superbalist Wallet is immediate at time of processing.
   • Exchanges: If the exchange is approved, you will receive an email confirming your exchange order and we’ll start preparing the delivery. You will be able to track the progress of your exchange order from your account.

If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.

Please see our Returns Policy here for further details