Fashion and footwear products can be exchanged for a different size if the alternative size is available at the same price as the original product.
You cannot exchange your original product for a different one.
How long does it take?
In most cases, we will send you the exchange item when our couriers collect the return. Ensure all items to be returned are ready for collection; otherwise, the driver will not deliver your exchange.
If simultaneous courier collection and drop-off is not possible, once your exchange request is approved, we will collect the returned item. After it is received and inspected at the warehouse, we will generate the exchange order for delivery.
What if the size I want is not available for exchange?
If the size you'd like is not available, you will need to log a return and request a refund
What if I want to exchange for another colour?
We currently cannot process exchanges for different colours. You will need to log a return and request a refund, then repurchase the item in the desired colour.
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