What is Click + Collect?
Click + Collect offers the option to collect your Superbalist order instead of having it delivered. Our service includes 30+ nationwide Takealot Pickup Point locations, that are open 7 days a week* for your convenience.
Where can I collect?
Visit our Click + Collect page to see all the Takealot Pickup Points and their locations: https://superbalist.com/landing/clickcollect
When can I collect my order?
Takealot Delivery Team will notify you by email & SMS once the order has arrived at the Takealot Pickup Point. You have 7 days to collect your order, after which the order will be cancelled and returned to the warehouse for a refund.
What are the open hours to collect?
Opening hours vary, but are mostly:
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10am to 6pm on Mondays to Fridays
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11am to 5pm on weekends or public holidays
Opening hours will be confirmed in checkout and on your Ready to Collect email.
What should I bring to collect my order?
You'll receive an email with a QR code and an SMS with a PIN. You can also find the QR code and PIN by clicking View QR code here.
You can collect your order by showing the QR code or the PIN.
What happens if my order is not at the branch when I arrive?
If you arrive at the Pickup Point and your order has not yet arrived then you have either come too early, too late, or are at the wrong place.
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Only collect your order once you have received an email or SMS from the Takealot Delivery Team
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If you don't collect within 7 days your order will be returned to the warehouse and you’ll be refunded for the item(s).
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If it’s neither of these, then check that you’re at the right Pickup Point.
What will happen to my order if it's not collected?
If the order is not collected within 7 days, it will be returned to the warehouse. The order will be cancelled and you’ll be refunded for the item(s).
How will I know where the Pickup Point is located?
Click on the map in checkout. You will also receive a link to the map in your email when the order is ready for collection. Here is a list of all Takealot Pickup Points & their locations: https://superbalist.com/landing/clickcollect
How much does it cost to collect my order?
Click + Collect Standard delivery is free for all orders over R650, and only R35 for orders under R650.
Main Centres - JHB, CPT, PTA only:
Same Day collection: R60
Next Day collection:
Order under R650: R45 | Order R650 or more: R35
How can I pay for my Collect order?
You can pay using any of the available payment methods during checkout. Takealot Pickup Points do not accept payment for orders and therefore you can’t use Cash on delivery as payment method.
Why is Click + Collect not available for my order?
Click + Collect is not available for spilt orders coming from multiple warehouses, or for certain large products such as furniture.
Can someone else collect on my behalf?
If you choose to nominate someone else to collect an order on your behalf, you will need to provide them with your QR code or unique PIN.
Can I extend my collection expiry of 7 days?
It is not possible to extend the collection expiry date. Once you have received a notification that your order is ready for collection, you’ll have 7 calendar days to collect your order.
Can I change my order from Collect to Delivery?
It is not possible to change the delivery method once your order has been confirmed.
Can I change my selected Takealot Pickup Point?
It is not possible to change the Pickup Point once your order has been confirmed.
I don't have the QR code, can you resend the PIN?
Yes, we can resend the SMS provided it is to the same number linked to the Superbalist order.
Can I return my order using a Pickup Point?
Yes, you can drop off your return at any Takealot Pickup Point, regardless of where you collected it, or whether the order was delivered. Select Drop-off when you log the return.
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